FAQ

Shipping and Delivery

  • How long does shipping take?
    • Shipping times vary depending on the product, destination, and chosen shipping method. Typically, you can expect orders to be shipped within 2-7 business days and delivered within 7-14 business days.
  • How much is shipping?
    • Shipping costs are calculated based on the weight and destination of the order. These costs are automatically calculated at checkout.
  • Do you ship internationally?
    • Yes, we ship internationally. However, please note that international shipping times and costs may vary.
  • What is your return policy?
    • We offer a 30-day return policy for items that are damaged or defective. Please contact our customer support team for return instructions.
  • How can I track my order?
    • Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

Product Information

  • What are the materials used in your products?
    • Our products are made from high-quality materials, such as cotton, polyester, and other sustainable fabrics.
  • How do I care for my clothing items?
    • Care instructions are provided with each product. Generally, our products are machine-washable. Please follow the specific care instructions on the product tag.
  • What are the sizing guidelines?
    • Please refer to our size chart for accurate measurements. Our sizing is based on standard US sizes.
  • Do you offer customization options?
    • While we don't currently offer custom design options, we have a wide range of products and designs to choose from.

Payment and Security

  • What payment methods do you accept?
    • We accept major credit cards, PayPal, and other popular payment methods.
  • Is my payment information secure?
    • Yes, we use industry-standard security measures to protect your payment information. Our payment gateway is PCI compliant.

Orders and Returns

  • How do I cancel or modify my order?
    • Please contact our customer support team as soon as possible to cancel or modify your order.
  • What is your return policy?
    • We offer a 30-day return policy for damaged or defective items. Please contact our customer support team for return instructions.

Customer Service

  • How can I contact customer support?
    • You can contact our customer support team by email at abovegroundbrand@gmail.com
  • What are your business hours?
    • Our customer support team is available M-F between the business hours of 9am-5pm EST.
  • How long does it take to respond to customer inquiries?
    • We strive to respond to customer inquiries within 24 hours.